Frequently Asked Questions
Q1: What are the services provided by the e-Licensing Portal (e-LP)?
A1: The e-LP is to provide a one-stop online service for licence/permit applications and enquiries for users to manage their driving licences, vehicle licences and permits conveniently anytime, anywhere. Users can easily view the information and expiry dates of their driving licences, vehicle licences and permits through the "Dashboard", check their driving-offence points (DOP), receive reminders on vehicle and driving licence expiry, submit online licensing applications and track the progress and results, etc. Users can no longer rely on the counter service or documents to check the information of different licences, Driving-offence Points (DOP), submit applications and check the progress, etc.
Users can also visit other driving/vehicle-related licensing e-services provided by Transport Department (TD) via the quick links at e-LP, including online application and renewal for licences. In addition, users can set reminders on renewal for licences in the e-LP, they can choose to receive reminders at the selected number of days before licences expire.
Q2: How to login e-LP?
A2: For Hong Kong Identity Card (HKIC) holders, please use "iAM Smart" to login e-LP.
If users do not have an "iAM Smart" account, please visit the "iAM Smart" webpage: https://www.iamsmart.gov.hk/ for registration before logging in the e-LP, or click "More info" on e-LP login page to access "iAM Smart" webpage.
For non-HKIC holders, please click "Register Now" on e-LP login page to register a new account to login e-LP.
Please refer to the table below for the identity (ID) document type required for different users to login and register e-LP account:
Company / Personal
ID Document No.
Applicable to
Registration Means
Company
Certificate of Incorporation Number / Company Registration Number
Holders of certificate of incorporation obtained from the Company Registry:
  • Incorporated Company:
    • Incorporated Company Registered in Hong Kong
    • Offshore Company not Registered in Hong Kong
  • Digital Certificate^
  • ECM*
Company
Transport Assigned Number
  • Non-Governmental Organization (NGO)
  • Statutory body
  • Digital Certificate^
  • ECM*
Personal
Hong Kong Identity Card
HKIC Holders
  • iAM Smart
Personal
Exit-entry Permit for Travelling to and from Hong Kong and Macao
Holders of Exit-Entry Permit for Travelling to and from Hong Kong and Macao
  • ECM*
Personal
Passport
Passport holders
  • Digital Certificate^
  • ECM*
Personal
Others
Macao ID or Consulate ID holders
  • ECM*

^ A digital certificate issued by the recognised certification authorities under the Electronic Transactions Ordinance (Cap. 553) (ETO), including the Hongkong Post e-Certs and Digi-Sign ID-Certs.


* E-Contact Means (ECM) that registered in TD.


Please visit the user manual to learn more about your identity document types and numbers.
Q3: Is the registration of "iAM Smart" a prerequisite for users to login to the e-LP?
A3: Yes, for HKIC holders. "iAM Smart" will connect to e-LP and users could search for their licensing information registered with their HKID number under TD.
For non-HKIC holders, please click "Register Now" on e-LP login page to register a new account to login e-LP.
Q4: What should users do if they forgot the Account ID/ Password?
A4: Please note that only non-HKIC holder can use the function of forgot Account ID and forgot Password. For HKIC holders, please use "iAM Smart" to login.
Press "Forgot Account ID?"/ "Forgot Password?" to recover users' Account ID/ Password.
Forgot Account ID:

Step 1: Press "Forgot Account ID?"

Step 2: Enter your email, identity document number and English name

Step 3: Press "Next" to recover your Account ID

Forgot Password:

Step 1: Press "Forgot Password?"

Step 2: Enter your account ID and email

Step 3: Press "submit" to receive email for resetting your new password

Q5: How to change the password/ email address for e-LP account?
A5: Users can change their password in the "My Profile" page by entering the current password, new password and confirm new password, and then press "Submit". Please note that the new password must be different from your previous 5 passwords used for the e-LP account.
Users can change the account email in the "My Profile" page by entering the new email address. An email notification will be sent to the new email address if it is successfully updated. Please be reminded that this email address is for communication with the e-LP only.
Q6: How can the users change their address and E-Contact Means (ECM) registered in Licensing Section, Transport Department?
A6: Through the "Change of Address and E-contact Means" at Quick Links tab of the home page, or at "My Profile" page, users can visit the "Change of Address Service" at GovHK to submit change-of-address notices (including provision and change of ECM). Please be reminded to provide the latest address and frequently used ECM.
If there is any change of address or ECM previously provided to the Commissioner for Transport, you shall, within 72 hours of the change, notify the Commissioner for Transport in writing, through online service or by submitting the completed Transport Department Form (TD 559). Any person without reasonable excuse contravenes such requirement commits an offence and is liable to a fine at level 1.
Q7: When will the information be updated in e-LP?
A7: Normally a few days are required for the changed information to be reflected in e-LP. Licensing information in e-LP is not updated on a real time basis; Please check the related information at least a few days after submission of applications to TD.
Q8: Can the information of licences/permits in the e-LP substitute the physical form of licences/permits requested during submission of application or law enforcement?
A8: The information of licences/permits in e-LP CAN NOT SUBSTITUTE the requirement of producing physical form of licences/permits during submission of application or law enforcement. In addition, the driving licence information displayed on e-LP is for reference only and DOES NOT FULFILL the requirement of carrying a valid driving licence while driving. Please refer to the notes for relevant applications or stipulations in the letter regarding documents required to submit/provide.
The e-LP serves as a convenient platform for users, without relying on the original documents, to check and manage their licences and permits anytime, anywhere, and to access TD's e-licensing services easily. For the key functions of e-LP, please refer to Q1.
Q9: What kind of information will be provided in the inbox messages?
A9: System notifications and important updates from e-LP/TD will be sent to users' inbox.
Q10: How to change the e-LP Account ID?
A10: If user needs to change the e-LP Account ID, please submit request for de-registration of the e-LP account and fill in the reason for de-registration. Then, users can re-register account with a new ID. Please note that the registered Account ID cannot be reused. If the user chooses to de-register their account, their inbox message and sub-accounts created will also be removed and would not be able to view in the new account. User needs to retain the relevant messages before de-registration and creates the sub-accounts again after re-registration.
Q11: What is the difference between e-LP and electronic Driving Licence (e-DL)?
A11: e-LP is an online licensing platform that provides one-stop online service for licence/permit applications and enquiries, where members of public can check the information of their licence and permit (e.g. driving licence). Please note that the driving licence information displayed on e-LP is for reference only and DOES NOT FULFILL the requirement of carrying a valid driving licence when driving. TD plans to implement e-Driving Licence with QR code embedded later in 2025. By that time, holders of the driving licence can choose to carry their physical driving licence or e-Driving Licence when driving. TD will announce the relevant information in due course.